Privacy Policy

At Braumach PTY LTD, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you purchase products from us, either online or in-store. By engaging with our services, you agree to the terms outlined below.

1. Information We Collect

To process purchases, returns, refunds, or warranty claims, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and shipping address to facilitate order fulfillment and communication.
  • Payment Information: Credit card details or other payment information processed securely through trusted third-party payment providers.
  • Purchase and Return Details: Information related to your orders, including item details, purchase dates, and return or warranty requests, to manage transactions and customer service inquiries.
  • Photographic Evidence: Images of returned items and packaging, as requested to verify the condition of returns for refund or warranty purposes.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

  • Order Processing: To fulfill purchases, arrange shipping, and manage payments.
  • Customer Support: To process returns, refunds, and warranty claims in accordance with our Refund and Warranty Policy.
  • Communication: To respond to inquiries, provide updates on orders, or resolve issues related to your purchases.
  • Legal Compliance: To address chargebacks, disputes, or outstanding debts, including engaging debt collection services if necessary, as permitted under applicable consumer laws.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third parties, such as shipping companies or payment processors, to fulfill orders and process transactions. These providers are bound by confidentiality agreements.
  • Debt Collection: In cases of unresolved debts arising from chargebacks or disputes, we may share necessary information with debt collection agencies to recover outstanding amounts, as outlined in our Refund and Warranty Policy.
  • Legal Obligations: We may disclose your information if required by law or to protect our legal rights under applicable consumer laws.

4. Data Security

We implement reasonable measures to safeguard your personal information, including secure storage and encrypted payment processing. However, no system is entirely immune to risks, and we cannot guarantee absolute security. You are encouraged to protect your account details and contact us immediately if you suspect unauthorized access.

5. Your Rights and Choices

You have the right to:

  • Access: Request details about the personal information we hold about you.
  • Correction: Request updates to inaccurate or incomplete information.
  • Deletion: Request the removal of your personal information, subject to legal or contractual obligations (e.g., records required for warranty or dispute resolution).

To exercise these rights, please contact us directly using the details provided below.

6. Returns, Refunds, and Warranty

Our handling of personal information related to returns, refunds, and warranty claims aligns with our Refund and Warranty Policy. Key points include:

  • Refunds are processed only for items returned in a timely manner, in "as new" condition, and in original packaging. We may request photographic evidence to verify compliance.
  • Personal information provided during returns or warranty claims is used solely to process your request and is not shared beyond what is necessary for fulfillment or legal purposes.
  • Buyers are responsible for contacting us directly to initiate returns or resolve issues, and we retain records of such communications to ensure efficient service.

7. Third-Party Services

We are not responsible for additional fees, charges, or privacy practices of third-party services (e.g., mechanical shops, fitting technicians, or shipping companies). Please review the privacy policies of these providers before engaging their services.

8. Policy Updates

We reserve the right to update this Privacy Policy at our discretion. Any changes will apply to purchases made after the updated policy is posted on our website. We encourage you to review this page periodically for the latest information.

© 2025 Braumach PTY LTD. All rights reserved.

Last updated: April 13, 2025